What You Need and What You Deserve
You need skilled craftsmen. When you are renovating or adding on to your house, or even building a new home, the last thing you want is incompetent, unskilled amateurs, people who can’t or won’t create the kind of environment you desire. Your house is your home. It’s not just a building.
You need outstanding service. We have all seen them: “contracting companies” which consist of nothing more than two or three high school kids, or a couple of buddies witha pickup truck. These are not the kind of people you want to build and renovate for you. You want a feeling of confidence that the craftsmen you hire will serve you in the manner you expect. They should act as if your home is the most important dwelling on earth. Because for you, it is.
You need communication that is clear and easy. You have heard the horror stories: contractors who start a job, then disappear for weeks at a time, leaving you over a barrel. And just try to get them on the phone. The truth is, you’re paying the bills and your calls should be honored. Common courtesy shouldn’t be regarded as “old fashioned.”